Privacy policy

PRIVACY POLICY – BEEWELL PETS

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.beewellpets.com.

1. BUSINESS DETAILS

BeeWell Pets Pty Ltd
Brisbane, Queensland, Australia
Email: support@beewellpets.com

2. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies and tracking data

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely by third-party providers)
  • Email address
  • Phone number

3. HOW WE USE YOUR INFORMATION

  • Process and fulfil orders
  • Communicate with you
  • Screen orders for risk or fraud
  • Improve our website and marketing performance

4. EMAIL MARKETING (KLAVIYO)

We use Klaviyo to send marketing emails.
By signing up or purchasing from us, you may receive emails including:

  • Order updates
  • Product information
  • Promotional offers

You can unsubscribe at any time via the link in our emails.

5. TRACKING & ANALYTICS

We use tracking tools including:

  • Meta (Facebook) Pixel
  • Google Analytics (GA4)

These tools help us:

  • Understand customer behavior
  • Improve marketing performance
  • Deliver relevant advertising

6. SHARING YOUR INFORMATION

We share your information with trusted third parties to operate our business, including:

  • Shopify (our eCommerce platform)
  • Payment providers (Shopify Payments, PayPal, Apple Pay)
  • Klaviyo (email marketing)

These providers handle your data securely and only as necessary.

7. DATA STORAGE

Your information may be processed and stored outside Australia, including in the United States and other jurisdictions where our service providers operate.

8. DATA SECURITY

We take reasonable steps to protect your personal information.
All payments are encrypted and processed securely by third-party providers.
We do not store full credit card details.

9. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data

To do so, contact: support@beewellpets.com

10. COOKIES

We use cookies to:

  • Improve your browsing experience
  • Track website performance
  • Support marketing and advertising

You can disable cookies via your browser settings.

11. DO NOT TRACK

We do not alter our data collection practices when we see a “Do Not Track” signal from your browser.

12. CHANGES

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

13. CONTACT US

For more information about our privacy practices, or if you have questions, please contact:
📧 support@beewellpets.com