Refund policy

REFUND POLICY – BEEWELL PETS

At BeeWell Pets, we stand behind our products with a 30-Day Money-Back Guarantee.

1. 30-DAY GUARANTEE

If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

To request a refund, please contact:
📧 support@beewellpets.com

2. ELIGIBILITY

Refunds apply to:

• First-time purchases only
• Orders made directly through our website

We reserve the right to decline refund requests where:

• Products have been misused
• Excessive or repeated refund requests are made

3. RETURN SHIPPING

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

4. PROCESSING REFUNDS

Once approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for processing

5. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect:

• Contact us within 7 days
• Include photos of the issue

We will resolve this quickly at no cost to you.

6. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for major failures
• Compensation for any reasonably foreseeable loss or damage